Refund & Cancellation Policy

This Refund Policy applies to purchases of subscriptions and credits for Song Studio (the "Service") at music.asd-israel.co.il. All payments are processed by our Merchant of Record, Paddle.com Market Ltd ("Paddle"), and refunds are issued through Paddle.

1. Digital goods

Song Studio sells digital services: AI-generated songs delivered through credits and subscription plans. Because credits are consumed to generate content immediately on demand, purchases are generally non-refundable once the corresponding credits have been used.

2. 14-day refund window for unused purchases

We offer a 14-day money-back guarantee on eligible purchases. You may request a full refund within 14 days of purchase if:

• For a one-time credit purchase: the credits remain entirely unused; or
• For a new subscription: it is the first billing period and you have not consumed any credits granted by that subscription.

If some but not all credits from a purchase have been used, a refund may be issued on a partial, pro-rata basis at our discretion.

3. Subscription renewals & cancellation

Subscriptions renew automatically each billing period. You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current paid period, during which you keep access. Recurring renewal charges are generally non-refundable once the new period has begun, except where required by law. To avoid being charged for the next period, cancel before the renewal date.

4. Failed or defective generations

If a song fails to generate due to an error on our side, the credit is automatically returned to your balance and no charge applies for that attempt. If you experience a technical problem that wrongly consumed credits, contact us and we will investigate and restore credits or issue a refund as appropriate.

5. How to request a refund

To request a refund, email us at tzahi.dagan@gmail.com with the email address on your account and the approximate date and amount of the purchase. Because Paddle is the Merchant of Record, you may also contact Paddle directly through the receipt they sent you. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

6. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

7. Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law, including any mandatory withdrawal or refund rights in your jurisdiction.

8. Contact

For any refund or billing questions, contact us at tzahi.dagan@gmail.com.